Privacy Policy
Coldwater Productions Effective Date: August 15, 2025 Website: coldwaterproductions.com
Coldwater Productions ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit or make a purchase on our website, how we use it, and the choices you have.
1. Information We Collect
Information you provide directly:
Name, email address, shipping/billing address, and phone number when you place an order
Payment information (processed securely by our payment processor — we do not store your full card details)
Information you submit through contact forms, email sign-ups, or customer service messages
Information collected automatically:
Device and browser information, IP address, and pages visited, collected via cookies and similar technologies
Interaction data collected through advertising and analytics tools, including Meta (Facebook/Instagram) Pixel, Google Analytics, and Pinterest Tag
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including shipping and customer service
Send order confirmations, shipping updates, and (if you opt in) marketing emails
Improve our website, products, and customer experience
Run and measure the performance of advertising campaigns on platforms like Meta, Google, and Pinterest
Prevent fraud and comply with legal obligations
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to understand how visitors use our site and to deliver relevant advertising. This includes:
Meta Pixel — helps us measure the effectiveness of our Facebook/Instagram ads and show relevant ads to visitors
Google Analytics — helps us understand site traffic and visitor behavior
Pinterest Tag — helps us measure Pinterest ad performance and improve organic content relevance
You can control cookies through your browser settings. Disabling cookies may affect how the site functions.
4. Third-Party Services
We use trusted third parties to operate our business, including:
Squarespace — our website and e-commerce platform host
Payment processors (e.g., PayPal, or Squarespace Payments) to securely process transactions
Shipping carriers to fulfill and deliver orders
Email marketing platforms (if applicable) to send order updates or promotional emails
These third parties have their own privacy policies governing the use of your information.
If you also purchase from us through Etsy, that transaction is governed by Etsy's own privacy policy, not this one.
5. How We Share Information
We do not sell your personal information. We share information only:
With service providers who help us operate our business (payment processing, shipping, marketing platforms)
If required by law, subpoena, or legal process
To protect our rights, property, or safety, or that of our customers
6. Your Choices and Rights
You may unsubscribe from marketing emails at any time using the link in those emails
You may request access to, correction of, or deletion of your personal information by contacting us at support@coldwaterproductions.com
Depending on your location, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR)
7. Data Retention
We retain order and customer information for as long as necessary to fulfill orders, comply with tax and legal obligations, and support legitimate business purposes such as fraud prevention.
8. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Coldwater Productions Willard, UT support@coldwaterproductions.com